Q: How to apply for an exchange or return?

A: Once the acceptance of order is delivered to the email address you provide to AURUM, the products purchased are not returnable unless damages are found. You may return the damaged item within 7 days from the date you received it. Please record the damage by photos and email us at info@aurum.com.hk. We will notify you the status of your return as soon as we received and inspected the products. If eligible, we shall replace with a new item whenever possible. If the item is out of stock, your refund will be credited to the original payment method. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. 

Goods must be unused, unopened and in the same condition as you received it. Please
include the followings: the original packaging, tags, certificates, instructions, gifts and all other accessories etc. Please also ensure the package is undamaged, tags are intact and attached to the item, Returns that do not meet our policy will not be accepted and sent back to the customer.

Coupon used at the purchase cannot be refunded or re-issued.

Each order only allows return once.

Q: What products are non-returnable?

A: Any opened, used or products damaged by customer are neither refundable.